lapan8 Platform Privacy Notice

This page describes what we collect when you use lapan8 and how we keep that data protected. We operate our platform from secure data centres and process your information according to applicable privacy law. Our commitment is to be transparent about what we do with your account details, payment records, and activity logs.

We at lapan8 collect personal data only to operate our service — account verification, deposit and withdrawal processing, fraud prevention, and customer support. We do not sell your data to third parties. We do not share your account details with marketing firms. Your information stays within our platform and our trusted payment processors.

Our services are available only where local law permits. If you have questions about how we handle your data, this page sets out the detail.

What we collect on lapan8

We collect your email address, full name, date of birth, and phone number when you open an account. We ask for a government-issued ID and proof of address to verify your identity — this is standard anti-fraud practice. We store these documents securely and do not share them with external parties except where law requires.

When you deposit funds, we record the payment method you use — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full card or bank details; our payment processors handle that encryption. We log the amount, date, and time of each transaction so you can verify your account history.

We track your activity on lapan8 — which games you play, your bets, your wins and losses, and your withdrawal requests. We use this data to detect unusual patterns, prevent fraud, and comply with anti-money-laundering rules. We also use it to understand how our platform is used so we can improve our service.

How we use your information

We use your personal data to process your deposits and withdrawals, verify your identity, and prevent fraud. We also use it to respond to your support requests — if you contact our team in Jakarta, Surabaya, or Bandung, we keep a record of your inquiry and our response.

We may send you service emails about account changes, deposit confirmations, or withdrawal status. We do not send marketing emails unless you opt in. We do not use your data to profile you for targeted advertising.

Our platform covers sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), and slot games. We log your activity across all these services in one account so you can see your full history and manage your account easily.

Third-party processors and your rights

We work with payment processors, hosting providers, and customer-support platforms to run lapan8. These processors may sit outside your jurisdiction — for example, our servers may be in Singapore or the Netherlands. We have data-processing agreements with each processor to ensure they protect your data to the same standard we do.

You have the right to request a copy of your personal data, ask us to correct it, or request deletion where applicable. You can also ask us to limit how we use your data. To exercise these rights, contact our support team.

We keep your data for as long as your account is active, plus a retention period for legal and compliance purposes. After that, we delete or anonymise it.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. These are essential to lapan8's operation. We do not use cookies for tracking or profiling beyond what is necessary to run the platform.

You can disable cookies in your browser, but this may affect your ability to use lapan8. We also use local storage to cache game data so the platform loads faster on weak network connections.

Session cookies

Keep you logged in during your visit.

Preference cookies

Remember your language and display settings.

Security cookies

Detect and prevent fraud and account abuse.

Contact and updates

If you have questions about this privacy notice or how we handle your data, contact our support team. We review this policy regularly and update it if our practices change. We will notify you of material changes by email or by posting a notice on lapan8.

Our services are available only where applicable law permits. Your use of lapan8 means you accept this privacy notice and our terms. If you do not agree, do not use the platform.